We understand that each piece of intangible cultural heritage craftsmanship carries a unique story and warmth. To ensure you have a clear understanding of your rights before and after your purchase, please carefully read the following policy:
Explanation of Handmade Marks
All items are 100% handmade, which means each item may exhibit natural handmade marks, slight asymmetry, or color variations. These characteristics are part of their unique charm and do not constitute quality issues. If you like machine-like perfection and uniformity, please order with caution.
Order Cancellation
If you wish to cancel your order within 24 hours of placing it, please contact us promptly. We will process a full refund, and the funds will be returned via the original payment method.
Return Conditions
If you wish to return an item for personal reasons within 7 days of receiving it, please email us at kathyxiong.sales@gmail.com with your order number, reason for return, and photos or videos of the item. The return must meet the following conditions:
1.The item must be intact, undamaged, unused, and with tags still attached, ensuring it can be resold.
2.You will be responsible for any international shipping costs, duties, and other related fees incurred during the return.
3.Please use a traceable shipping method for the return. The shipping risk is borne by the customer until the package is received by us.
Friendly Suggestion
Due to the high costs associated with international returns, we recommend considering selling the item through second-hand platforms or local markets if the return is not due to quality issues. This may be a more economical and environmentally friendly option.
Feedback and Customization Requests
We highly value your experience and suggestions. If you have any customization requests or feedback, please feel free to email us. Our customer service hours are from 9:00 AM to 9:00 PM Beijing time. We will respond as soon as possible, though there may be slight delays due to time zone differences.
Return Process
Please contact us via email with your order number and reason for return before proceeding with the return. Once confirmed by customer service, you may initiate the return process. We reserve the right to make the final decision regarding return requests.
Refund Information
Once the return has been verified and approved, the refund will be processed through the original payment method (excluding original shipping costs and taxes/duties). Refund processing typically takes no more than 5 business days, with the exact timing depending on the payment provider.
Thank you for supporting the inheritance of Ablesscing intangible cultural heritage craftsmanship. We sincerely hope you love every carefully crafted piece. If you have any further questions, we are more than happy to assist you.
Highly Sincerely
@Ablesscing